In accordance with South African law and domicile, Thynk Travel owns and operates a service that allows users to research, find, Request to book travel experiences worldwide, collectively referred to as our “Services”.The information you and others entrust us with enhances our ability to provide more relevant, personalized, and helpful Services. We understand that sharing your personal information with us is based on trust. We take this trust seriously and are committed to providing you with useful information, products, and Services tailored to the information you share with us. Equally important, we are dedicated to respecting your privacy when you visit our website or use our Services, and being transparent about how we use the information you provide. Please carefully review this privacy and cookies statement (“Statement”) to understand our privacy practices.This Statement outlines how we collect, use, and process your information, and informs you of your rights, how to exercise them, and how to contact us. By visiting our website and mobile application on any device (referred to as a “Device”), you acknowledge that you have read and understood this Statement.We offer our Services to users across various countries and territories with differing laws and customs. This Statement provides a general overview of our privacy practices. Specific information relevant to users residing in certain regions or countries is provided in sections 12 and 13 of this Statement.Notice of Collection of Personal InformationWe collect personal information from and about you as detailed in this Notice of Collection of Personal Information (“Notice”) and in the Statement.What types of personal information do we collect and why?
We collect and use each category of personal information for various business and commercial purposes as detailed.
Contact information, including name, phone number and postal and email addresses (both hashed and unhashed) Billing and other payment information (such as your bank account information, credit card number, cardholder name, expiration date, authentication code and billing address) Documentation to support travel and planning, including identity verification documents, if you choose to provide it to us Username and password Photos, reviews, social posts, and videos you may have provided to us Geolocation information Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers) Online activity, including pages you have visited, content reviewed, and apps reviewed Purchasing and booking history Information about your travel and experience plans and preferences Communications when you contact our customer service team, including inbound and outbound calls Information that you have provided to third party companies for the purposes of logging into social media platforms. This includes publicly available information, such as name, age range as well as email addresses. We may also collect, in instances where you have provided it, information about other travelers, including their email address and other travel-related information. If you are sharing information with us about other individuals, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information (as described in this Statement).In addition to the categories noted above, we may also collect certain location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information. Information Uses and Purposes To the extent possible, we want to provide you with relevant content and a tailored experience when you use our Services, and we use information about you to do that, including in the following ways:Registration and other contractsRegister and manage your account, including to allow you access to and use of our Services Facilitate your bookings Process payments or credits Make promotional offers to you that may include competitions, gift cards, rewards, cash back, and discounts Improve our ServicesUse your information for analytical purposes and to enable us to improve our Services Provide you with a tailored/optimized experience by grouping users based on, for example, usage, interests, and demographics Send you survey or market research invitations Personalization and customizationNotify you about special offers, prize draws, competitions, and Services available from us, our affiliates, or our partners that may be of interest to you Tailor your experience, including by making inferences about your interests and preferences based on your activity, and customize the ads shown to you both on and off our website CommunicationCommunicate with you or facilitate communication between you, our partners, and/or affiliates Conduct, monitor and record your calls or interactions with us; for example, your communications with our customer service or sales teams, or through our use of pixels and similar technologies to monitor how you interact with our emails to you, such as whether you open or click on content in our emails Host your reviews, ratings, photos, videos and other content Customize your experience, including customizing the ads shown to you on and off our website Respond to your questions and comments Legal ComplianceResolve disputes or troubleshoot problems Prevent fraud and other potentially prohibited or unlawful activities Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights and the rights of other users and third parties Provide payment services, including to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce payments terms of service Please note, if we use automated decision-making to process your personal information, we will implement appropriate measures required to safeguard your rights and freedoms including your right to obtain human intervention.Back to Top 3. Information Sharing In order to provide some of our Services, we may need to make available each category of information that we collect to certain other third parties, including our group of companies, in the following circumstances:Our Group of Companies. We share information with companies in our corporate family so we can provide you with information about products and services, both travel-related and others, which might interest you. This sharing also allows us to better understand how you interact with the websites, apps, and services of our group companies. These companies and websites will comply with this Statement and all applicable laws governing the transmission of promotional communications. Experience Suppliers and travellers. We may share travellers’ personal information with suppliers of experiences to allow them to fulfill the bookings made through our Services. We may also share personal information of experience suppliers with travelers, including but not limited to where there is a dispute between the two parties. Service Providers. We share information with certain service providers used to facilitate our Services, including to help with transactions. Business Partners. We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can facilitate payments for services you may see promoted on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy and security obligations; please note, however, that we do not control the privacy practices of these third-party business partners. Social Media Sites. When you use our Services and elect to share information with third-party social media websites, the information you share will be governed by the privacy policies of those social media websites and the privacy settings you have set with those social media websites. Advertising Networks. We sometimes collect and share information about your interests with advertising networks and data aggregators. Some of these companies are members of the Network Advertising Initiative or the Digital Advertising Alliance, which offer a single location to opt-out of ad targeting from member companies. To learn more, please click here. Fraud Detection Companies. Third parties may assist us by providing us with their fraud detection technologies. Trusted third parties. Third parties may also assist us in collecting information by, for example, operating features of our website or facilitating the delivery of online advertising tailored to your interests. We may share audience segments and other information, such as hashed email addresses, with third parties that use that information for tailored advertising to you. Other third parties may also provide us with their content and contract generation, management, and hosting tools. Third parties may only collect or access information as needed to perform their permitted functions. If and to the extent these third parties only assist us to perform our processing operations, we have bound them contractually to only act on our behalf as so-called data processors. Certain Device operating system versions permit you to opt out of certain types of information sharing, including to certain advertising networks. You can change the privacy settings of your Device at any time in order to turn off the functionality that collects and shares location information. Please check your Device settings if you want to limit such tracking. However, turning off location-sharing may affect certain features that we offer. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:To comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us. To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Thynk Travel, our customers, or others; and in connection with our Terms of Use and other agreements. In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Choose how we communicate with you.
Opt not to provide certain information, although it may be necessary to utilize specific features offered on our website.
Disable the collection of certain geolocation information (e.g., by turning off location services for our app in your phone’s settings). Please note that disabling location sharing may affect certain aspects of our Services.
Deactivate your account directly through your Profile. We may retain some information associated with your account (including past transactions) for internal purposes such as backups, fraud prevention, dispute resolution, investigations, our legitimate business interests, and legal compliance for the period necessary to fullfill the purposes outlined in this Statement.
As a registered user, you can adjust your marketing preferences in the Notifications section of the website.
Unsubscribe from promotional messages, including emails containing travel-related opportunities, in any such email we send.
Information on Children
Our Services are not intended for children, defined as individuals who are 13 years of age or under, or the age of privacy consent in your jurisdiction, or, when processing data based on a contract, the age of legal capacity to enter into agreements.We will only collect or process information pertaining to children under very limited circumstances. We may need to collect personal information of children as part of our Service if, for instance, the information is necessary for an experience-related reservation. We will collect personal information of children only if provided by and with the consent of a parent or guardian. If we become aware that we have processed personal information of a child without valid consent from a parent or guardian, we will delete such information.
Information Transfers
We offer our Services to users in various jurisdictions. If we transfer your information to other countries, we will use and protect that information as described in this Statement and in accordance with applicable law.Back to Top
Information Security
We have implemented appropriate administrative, technical, and physical security measures to safeguard your information. Access to personal information is restricted to authorized personnel for permissible business functions only. We use encryption when transmitting information between your system and ours, and between our system and third parties with whom we share information. Additionally, we employ firewalls and intrusion detection systems to prevent unauthorized access. However, we cannot guarantee the security of information from unauthorized access or use, hardware or software failure, or other circumstances beyond our control.
Information Deletion and Retention
We will retain copies of your information as long as your account is active or as necessary for the purposes outlined in this Statement, unless applicable law requires a longer retention period. Additionally, we may retain your information for any period necessary to establish, exercise, or defend legal rights.
Cookies
We aim to make accessing our Services as easy, efficient, and useful as possible. To achieve this, we use cookies and similar technologies to enhance your experience, improve website security, and show relevant advertising.Cookies are small text files placed automatically on your Device when visiting almost any website. Stored by your internet browser, they contain basic information about your internet use. Your browser sends this cookie information back to a website each time you revisit, enabling recognition of your Device and enhancing your experience by providing personalized content. We also utilize other tracking technologies like pixels, SDKs, or server logs with similar functionalities. Cookies and tracking technologies help remember your login details so you don’t need to re-enter them repeatedly when using our Services, and aid in understanding your preferences.To empower you, we provide a Cookie Consent Tool to adjust and customize your cookie settings. Access the Cookie Consent Tool by clicking the “Cookie Consent” link at the bottom of every page to modify preferences in our cookie banner. Additionally, manage cookies through your internet browser settings. You have the right to withdraw consent to cookies at any time by clicking “Cookie Consent,” modifying preferences, and saving them. Choose which cookies to accept or reject in your internet browser settings.We allow third parties to collect and use information from your browsing activities to deliver tailored advertisements (from us and others across the Internet), analyze activity on our website or app, and enhance our Services. These parties are listed in our Cookie Consent Tool with details and links to their privacy notices. Disclosure of your information to these third parties may be considered a “sale” or “share” under applicable U.S. state privacy laws. Learn how to exercise legal rights related to such “sales” or “shares” in Section 13 below.Declining certain cookies may degrade or restrict access to some functionality and areas of our Services.Our use of information collected via cookies adheres to this Statement, accessible from every page of our website. 10. Statement Changes
We may update this Statement in the future. If we consider changes to be significant, we will inform you by one or more of the following methods: sending a communication regarding changes, posting a notice on the website, and/or updating the Statement on the website. The most recent update date is noted at the top of this Statement. We encourage you to periodically review this Statement for the latest information on our privacy practices.
Contact us for data privacy requests (e.g., to delete or access your data), visit our dedicated privacy portal. For general inquiries about data privacy or questions on our Privacy and Cookies Statement, contact our privacy team.You have certain rights regarding your personal information. Your rights with respect to your own personal information include the following:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). To the extent you use a third party to submit a data request on your behalf, we may need to take reasonable steps to verify the authenticity of the request. These are security measures to ensure that personal information is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request. You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can file a request by clicking here.Information Uses and Legal BasisWe will only use your personal information under the circumstances permitted by the law or you. Pursuant to GDPR, we will use your personal information in one or more of the following circumstances: Information uses:
Controller of Personal Information and Local RepresentativeThynk travel, trading as 3rdport digital tourism. is the data controller of the personal information we collect. If you are an experiences supplier, resident in South Africa, and receive payment services from Payfast Payments Limited to the Payments Terms of Service between you and Payfast Payments Limited, then the controller of your personal information in relation to payment services is PayfastPayments Limited. In accordance with applicable data privacy law, Thynk travel. has appointed a representative within the South Africa.The contact details of our South African representative are:3rdPort DigitalTsitsikammaEastern Cape South Africa6000South Africa
